Technical support

Support.

Help articles, video training, hardware guides, and direct access to our Application Support Engineers.

(866) 837-7776 support@triprism.com
Standard: 10am–4pm PT  ·  Software Suite after-hours: 7am–Midnight PT
TEPS TriPrism

TEPS TriPrism online manual.

Step-by-step guides, video training, and reference articles for TEPS TriPrism.
Getting Started
Get Set Up

Downloading, installing, and first-run setup for TEPS TriPrism.
Preferences & Settings

Configure TEPS settings, shooting methods, and customizations.
Migrating from TEPS X Share

Important changes and steps when upgrading from TEPS X Share.
Video Training
TEPS TriPrism Overview

Applications, workflow, and how the suite fits together.
File Structure

Where important files and folders live in TEPS TriPrism.
Preview Templates

Building and editing the templates customers see on screen.
Print Templates

Creating print templates that drive the DNP printer.
Green Screen

Setting up and running green screen operations in TEPS.
Reference Articles
Creating Graphics

How to make custom graphics and overlays for your photos.
Templates Reference

Preview templates, print templates, and nodes explained.
Stay Running

Emerging issues, common errors, and known workarounds.
Hardware Specs
Licensing & Activation
macOS Guides
Reach us directly

Talk to an engineer.

Phone, email, and TeamViewer remote access available during support hours.

Phone

(866) 837-7776
Most issues resolved in under 15 minutes.

Email

support@triprism.com
Typically responded to same business day.

Remote access

We use TeamViewer to connect to your system and resolve issues directly when needed.